Envirofone keeps on recycling with help from UKFast
In the past decade mobile phones have become part of everyday life. Each year people upgrade their mobile phone to a newer model often with no thought as to where their old one might end up – usually in the bin and then to a landfill site. As a result, the number of old and obsolete mobile phones has been increasing around the world, causing serious environmental problems.
Part of award winning Eazyfone Group, Envirofone is the environmentally friendly way of trading-in or recycling old mobile phones. The mobile phones are re-used wherever possible in areas around the world that need them and if the phones cannot be re-used, they are recycled in the appropriate manner.
Attracting 6000 unique users each day and with over £1.5 million given to people for trading phones in, Envirofone needed a hosting provider who could offer advanced resilience, superior customer care and a scalable solution. So they turned to UKFast.
The road to resilience
One of the major factors of Envirofone’s venture is that communication is almost completely Internet based. The process provides recyclers with feedback at every stage of the trade-in cycle, from the moment their phone arrives to their receipt of cash or credit. It is therefore critical that the website is continually up and available at all times of the day.
High grade bandwidth for increased competitiveness
In today's competitive Internet environment, it is essential to provide fast, accurate high grade bandwidth to Envirofone’s servers. Fast bandwidth means a server will run at full speed and this improves the customer experience for someone viewing the site.
All of Envirofone’s trade comes from online business and visitors can trade a phone in at any time of the day or night so constant uptime is imperative as the website is the only port of call potential customers have.
UKFast has the most sophisticated network in the UK and with massive available and aggregated bandwidth Envirofone are guaranteed 24x7 connectivity ensuring a successful online presence.
Scalable solution
The mobile phone recycling scheme has grown ahead of all expectations and Envirofone required a flexible host who could respond quickly to their needs. The scalable solution offered by UKFast handles Envirofone’s rapidly growing traffic as they expand their customer base. The improved scalability also ensures that Envirofone retain the ability to grow and develop as the UK's number one online mobile phone recycling site.
UKFast provide a load balanced solution with no single point failure to ensure no single device is overwhelmed, guaranteeing that Envirofone remain online constantly.
The managing director of Envirofone realised a solution was needed which would handle the vast number of hits per day. “With multiple users online our hosting needed to be both powerful and agile. Our solution from UKFast has evolved from a single-server configuration to a load balanced solution where traffic is distributed across servers, so the load is spread and each user gets the bandwidth they need,” he said.
Backup and protection from hackers
UKFast provide full management of the Envirofone’s backup solution and guarantee that all business-critical data is regularly backed up. The recovery process is completed as and when this is required.
A dedicated firewall has also been tailored to meet Envirofone’s complex needs with highly qualified consultants and support engineers working to fulfil the company’s specific requirements and protect Envirofone from hackers.
Quality customer care
A high standard of customer service is one of the cornerstones of Envirofone’s business and to maintain this high level they require an ISP who has the same ethos as they do. UKFast has won awards based on their customer service and they back up what they promise with their service level agreement. The SLA includes features such as 24-hour emergency telephone support which means Envirofone have constant access to level 3 technical support staff.
Relationship building is an important aspect of a hosting solution and UKFast take care of clients by extending beyond the virtual world and offering hospitality at the Sale Sharks. MD at Envirofone, has attended the rugby on numerous occasions. “It’s a great evening out, a chance to meet the team at UKFast and get to know one another better. I’d advise all clients to take advantage of UKFast hospitality, even if rugby isn’t your speciality it’s still worth it for an enjoyable night’s entertainment,” he said.
To help the environment by recycling your old mobile phone visit: www.envirofone.com.
For the UK’s best hosting provider go to www.ukfast.net. If you are interested in joining us for Sale Sharks hospitality contact Jonathan Bowers on 0870 4211585.
